Billing & Refund Policy

Who you pay

Paid plans are sold through Dodo Payments, our merchant of record. Dodo Payments takes the payment, issues your invoice, collects any sales tax or VAT, and may appear as the seller on your card statement. Payment details are entered on Dodo Payments’ checkout; we never see your card number.

Plans and prices

The Free plan costs nothing and includes 5 exports a month. Full plan details are on the pricing page. Prices exclude tax, which is added at checkout where it applies.

Billing and renewal

Plans are billed monthly in advance, starting on the day you subscribe, and renew automatically each month until you cancel. You can see invoices and change your payment method from Settings → Billing → Manage billing. Only the workspace owner can manage billing.

Monthly limits

Exports and built-in alt text are counted per calendar month and reset on the 1st of each month (UTC). Unused allowance doesn’t carry over. An export is one push to Klaviyo or one ZIP download. When you reach a limit, new exports pause until the reset or until you upgrade; slicing and reviewing keep working.

Upgrades and downgrades

• Upgrading takes effect as soon as the prorated charge for the rest of the current month is paid.
• Moving to a cheaper paid plan takes effect immediately, and the unused difference is credited against your next invoices.
• Moving to Free works like cancelling: you keep the paid plan until the end of the period you paid for.

If a downgrade takes you below what you use (for example more Klaviyo accounts than the new plan allows), nothing is deleted, but you can’t add more until you are back within the limit.

Cancellation

Cancel any time from Settings → Billing. Your plan stays active until the end of the month you paid for, then moves to Free. Projects older than the Free plan’s 30-day history window are removed after that, so download anything you want to keep first. You can resubscribe at any time.

Refunds

• Your first payment for a paid plan is refunded in full if you ask within 14 days of the charge.
• Renewals and upgrade charges are not refunded, but you can cancel at any time to stop the next renewal.
• If we charge you by mistake, or the service is unavailable for a significant part of a paid month, we refund the affected amount.
• Where consumer law in your country gives you more rights, those apply.

To ask for a refund, email hello@emailslicer.io from the account’s email address with the date of the charge. Refunds are issued by Dodo Payments to the original payment method; your bank may take 5 to 10 business days to show it. A refunded plan returns to Free.

Failed payments

If a renewal fails, we email the owner and your plan stays active for a short grace period. Update your card from Settings → Billing → Manage billing to keep it. If the payment still can’t be collected, the subscription ends and the workspace moves to Free.

Price changes

We email the owner at least 30 days before a price change. It applies from your first renewal after that notice, and you can cancel before then.